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Frequently Asked Questions

FAQ Topics

Shopping | more

Q Do I need to create an account to place an order?
Q How do I create an account?
Q I have forgotten my password! What should I do
Q How do I shop in Jaspercare?

Shipping & Deliveries | more

Q I have provided a wrong address! What should I do?
Q Can you ship to more than one address in a single order?
Q What are the delivery charges for orders from Jaspercare.com?
Q What is Ta Q Bin?

Orders | more

Q How will I know if my order has been placed?
Q How will I know if my order has been accepted and processed?
Q I chose bank transfer as a payment method but why was my order cancelled?
Q I have some additional remarks for you to take note for the order. How do I let the support staff know?

Payment | more

Q I chose bank transfer as a payment method but why was my order cancelled?
Q What is PayPal?
Q Which payment methods are accepted in Jaspercare.com?
Q Do I need a PayPal account to make payment?

Returns & Exchanges | more

Q Can I ask for a refund or return after making an order?
Q In which cases, a return or refund is allowed?